Yes Ron I deserve all the prompting, :poke: I've been very slow I know, sorry mate!īut since I've woken up at the ungodly hour of 4am I've been busy, preparing a demonstration file that will make it easier for Alex, etc, along the way to set up your new webpage once we get the latest WD software installed for you. I thought this was maybe just this location, but my sister rented a car the next day through Hertz in STL, and it was almost the same experience.:ashamed::ashamed::ashamed::ashamed ::ashamed: However, when we walked in after almost a 12 hour road trip, the guy that was cleaning the cars looked at us like we were trash, and scoffed. The pickup was fine, the guy helping us was nice. When he was informing us of the insurance, we had to ask literally 6 times if it covered bodily harm, which he finally said 'I mean, yeah.' It didn't. They also marked that the tank was full, but it was only at 3/4 tank. So they gave us another car, which literally took almost a full hour. We told him that wouldn't work, as we were going out of town and would feel more comfortable with one. When they got done cleaning the car about 30 minutes later, the FOB didn't work, he didn't inform us until after we signed. When I showed him the insurance policy through Kayak (allianz) he said he didnt know what that was and that it wouldn't cover our car. The person helping us was incredibly rude, both on the phone the day before, and in person. There was also a $200 charge that we weren't informed about. As a result, we had to wait for the car to be cleaned.

We called to change our reservation to 9am, it wasn't changed. We were taking a long road trip, so the MPG and comfort-ability was great. The car was comfortable, and overall great. Sadly, most car rental services that are discount companies like Dollar perform the same way. Frustrating I was charged the $155.00 without a car. She is a lovely person dedicated to customer service. Again, Toni at Dollar deserves accolades beyond imagination. I've had they issue in the past as well but it was such a hassle to try and get reimbursement that I gave it up. I called Dollar and they couldn't find the reservation either so I was out $155.00 (and actually more because it cost me more to rent a new car then the original. Worse, I rented a separate car for my wife, Kayak withdrew the $155.00 rental fee, and I never received a confirmation or rental information for her car that I knew of. She was approved to stay about an hour and a half after they closed to to be sure that we received our car as Dollar closed at 5pm and our plane didn't land until 6:15pm. The staff, Toni, could not have been better.

Easyweather 9.2